Rich begins his 32nd year in professional baseball as the President of the Chattanooga Lookouts. He began his career in January of 1993 with the Texas Rangers organization in Port Charlotte, Florida before taking a job with the Lookouts that November to become the Director of Group Sales. He spent the next nine years moving up through the ranks before becoming General Manager of the Lookouts in 1999. In 2002, he moved to Columbia, South Carolina to become the President and General Manager of the Capital City Bombers. After three years, he took the team and relocated the franchise to Greenville, South Carolina. In 2006, he moved to Lakewood, New Jersey to work with the Single-A Affiliate of the Philadelphia Phillies, the Lakewood BlueClaws. In August of 2011, he was given the opportunity and accepted the position to return to Chattanooga as the President and General Manager of the Lookouts. Rich holds a marketing degree from James Madison University and lives in Chattanooga with his wife, Tracy, and they have two sons, Lucas and Alex.

Andrew joined the Lookouts team in January of 2012 as a part of the inaugural intern program. After spending several seasons as the Group Sales Director, Andrew was promoted to Vice President of the club in 2018. He is a 2010 graduate of the University of Central Florida, where he received his Bachelor of Science in Marketing while minoring in Sports Business. When the native of Fort Myers, Florida is not at the park he takes in the sites of Chattanooga with his dog Betty.

Jennifer Crum will start her 12th season with the Lookouts this spring and 14th in Minor League Baseball. She is a proud North Carolina State University Alumni (Go Pack!) and an avid outdoor enthusiast. Jennifer volunteers on the City of Red Bank Parks and Recreation Advisory Board as well as the Leadership Chattanooga Curriculum Committee (LC'23, Best Class Ever!). When she isn't traveling, trying new restaurants, or soaking up Chattanooga's great outdoors, she is the Vice President of Finance handling all accounting, human resources, and business operations for the team.

The New Jersey native joined the Lookouts as their Public & Media Relations Manager in 2014 after spending the 2013 season as the Public Relations Assistant for the Colorado Springs Sky Sox of the Pacific Coast League. Before that, he spent a year interning with the Major League Lacrosse franchise the Ohio Machine while earning his master's degree in Sport Management from The Ohio State University. Dan is also a Marist College graduate in Poughkeepsie, New York, where he majored in Communications and interned for two years in their athletic department. Dan lives in North Chattanooga with his wife Molly, his daughter Rosie, and his son Henry.

A native of Melbourne, Australia, Jarrah returns to the Lookouts for his eighth season and third as a Senior Ticket Partnership Manager. He is a graduate of the Lookouts internship program after spending 2018 working as the Media and Promotions Assistant. Before arriving in Chattanooga, Jarrah plied his trade with the Beloit Snappers and the Melbourne Aces in the Australian Baseball League. He is a graduate of La Trobe University in Melbourne and a proud Spartan after spending a semester abroad at Michigan State in 2015. When he's not at the ballpark, Jarrah enjoys hiking and supporting the New York Yankees, and the Melbourne Demons Australian Football League team.

A lifelong resident of Chattanooga, Kansas enters her fifth season with the Lookouts and her first as a Ticket Partnership Manager. She was a cum laude graduate from Oakland City University in 2017 with a Bachelor's in Sports Administration and a love for baseball. In her free time, she loves going to country concerts, hanging out with friends, and cheering on the Atlanta Braves.

Michael is entering his fifth season with the Chattanooga Lookouts. He is originally from San Diego, California but has spent the majority of his life in East Tennessee. He graduated from UT-Chattanooga in 2014 with a Sport Management degree. Michael worked in Minor League Baseball for four years before returning to Chattanooga in 2018. When Michael is not working he enjoys bowling, golf, and spending time with his wife, Lillian, their son Emmett, and their dog, Chilly.