The El Paso Chihuahuas and Southwest University Park want to make every guest feel welcome. If you or someone you are with has questions about accommodations for disabled fans, you may reach us before, during, or after an event by e-mail at guestservices@epchihuahuas.com, by phone at (915)-533-BASE, or by visiting our Guest Services Center behind Section 112.
CART SERVICE
See Parking
CONCESSION STANDS
Professional Sports Catering (PSC) is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.
DIETARY RESTRICTIONS
The Chihuahuas prohibit bringing any outside food or beverages into the ballpark. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, one sealed plastic water bottle per guest, or one empty plastic water bottle or cup per guest for water fountain refills. No glass, no exceptions. If a guest has special dietary needs, they must receive proper approval from gate security before bringing in items. Approved items will be labeled with an "Approved Dietary Needs" sticker valid for that game date from a designated bag attendant at each gate.
DROP-OFF & PICK-UP AREAS
Drop off location for ADA guests:
Durango St. & West Franklin Ave.
General Public drop off locations:
Main St. & Santa Fe St., San Antonio Ave. between Durango St. & Santa Fe St.
FIRST AID
Emergency medical technicians are provided by ProAction and are available at all El Paso Chihuahuas games located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or a member of the Chihuahuas Staff. Do not try to move an injured guest or administer any treatment.
THE HOSPITALS OF PROVIDENCE CHILDREN'S HOSPITAL CHICO'S PLAYGROUND
Due to considerations in relation to COVID-19, The Hospitals of Providence Children’s Hospital Chico’s Playground is closed until further notice.
The Hospital of Providence Children's Hospital Chico's Playground is located on the centerfield concourse and consists of a splash pad, children's play set, and inflatables. The Hospital of Providence Children's Hospital Chico's Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. Chico’s playground is available on most game dates but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only and must be accompanied by an adult upon entry and exit. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in The Hospital of Providence Children's Hospital Chico's Playground. See area signage for a full list of rules and regulations.
PARKING
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.
RESTROOMS
Due to considerations in relation to COVID-19, some restrooms or restroom fixtures may be closed for the 2020 season. All ADA requirements and Family Restroom needs will still be met.
There are 11 sets of public restrooms, and three (3) public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.
The locations are as follows:
· Field Level - behind home plate (Dugout Club)
· Field Level - Family Restroom, first baseline (KLAQ Fiesta Patio)
· Concourse Level - Center field, next to the Santa Fe Pavilion
· Concourse Level - down the third baseline, behind the Budweiser Bullpen Patio (Section 122)
· Concourse Level -third baseline (Section 115)
· Concourse Level-Family Restroom, third baseline (Section 115)
· Concourse Level -first baseline (Section 110)
· Club Level - third baseline (Section 211)
· Club Level - Family Restroom, third baseline
· Club Level - Suite Restrooms behind home plate
· Club Level - Big Dog House (Sun Kings Saloon)
· Press Level - Behind home plate
· Big Dog House - City Hall Grill
· Big Dog House - Sun Kings Saloon
· Big Dog House - Wooftop Deck
SENSORY KITS
In an effort to be a sensory inclusive ballpark, Southwest University Park partnered with KultureCity on as part of a sensory inclusive program. This program is designed to help guests with sensory needs such as PTSD, autism, dementia, etc. feel safe and welcome. The Guest Services Center located behind home plate & Section 112 has sensory inclusive kits available for check out for free. Items will be distributed after the parent/guardian/guest leaves a valid ID. Each item checked out must be returned at the end of the game at the same location.
SERVICE ANIMALS
With the exception of trained service animals as defined under Titles II and III of the American with Disabilities Act (ADA), no animals are permitted within Southwest University Park.
SUITES
Whether it is hosting friends and/or clients at a ballgame or hosting a meeting in one of the board rooms at the ballpark, Southwest University Park has plenty of hospitality options to suit anyone’s needs. Call or text (915) 533-BASE for more information.
WHEELCHAIR SEATING
See Accessible Seating/Companion Seating
WHEELCHAIR SERVICES/COURTESY WHEELCHAIRS
There will be wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.