ABOUT THE BALLPARK
· $78 million State-of-the-Art Facility
· Located in the center of downtown
· 24 Luxury Suites, including Party Suites
· Two event buildings
· WestStar Club
· Exclusive Club Seating
· State of the art LED & HD Videoboard
· Fixed seats and GECU Green Seats (lawn seating)
· The Hospitals Providence Childen’s Hospital Chico’s Playground
· Professional Sports Catering
El Paso is one of only 30 Triple-A cities in the nation, and is one of three in Texas to have a Triple-A team. Round Rock, near Austin, is home to the Express, and Sugar Land, near Houston is home of the Skeeters.
El Paso hired Populous, a world-renowned sports architectural firm, to design the downtown ballpark.
As El Paso works to revitalize its downtown into a vibrant locale where people will want to live, work, shop and play, the overall vision is to introduce a ballpark that serves as a downtown landmark. It will naturally promote opportunity for future growth of surrounding mixed-use tenants, while creating a sense of place for downtown El Paso.
Nestled in the heart of downtown El Paso, Southwest University Park offers a unique setting for any event! Whether it is an office party in the WestStar Club, a reception in the Sun Kings Saloon or a concert in the outfield, Southwest University Park is the perfect venue!
Named Baseballparks.com Ballpark of the Year for 2014, and best new ballpark by Ballpark Digest, Southwest University Park offers majestic views of the Franklin Mountains and Downtown El Paso Skyline. The Ballpark is situated on a little more than five acres of land.
Southwest University Park incorporates El Paso’s rich history with its unique design. The red brick exterior resembles the nearby Union Depot and includes a box car-like façade and archways along the concourse.
Two buildings, the Santa Fe Pavilion and Big Dog House, adorn right field with hospitality areas for parties and individuals alike. The City Hall Grill, a tribute to what once stood on the site of the ballpark, and Sun Kings Saloon, a tribute to El Paso’s baseball past, make up the Big Dog House while the open air floors of the Santa Fe Pavilion offer 360 degree views of the Ballpark and the city.
Southwest University Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act.
ADA GUEST SERVICES
The following services are available to accommodate the needs of our ADA guests:
ADA Parking
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.
ADA Seating
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
· Section 103: 3 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 111: 4 wheelchair spaces
· Section 114: 4 wheelchair spaces
· Section 204: 3 wheelchair spaces
· Section 211: 1 wheelchair spaces
· Section 212: 2 wheelchair spaces
· Dugout Club: 1 wheelchair space
· Budweiser Bullpen: 2 wheelchair spaces
ADA seats may be purchased at our Ticket Offices or by contacting Ticket Personnel at (915) 533-BASE.
Drop-Off
Drop off location for ADA guests:
Durango St. & West Franklin Ave.
General Public drop off locations:
Main St. & Santa Fe St.
San Antonio Ave. between Durango St. & Santa Fe St.
Elevator
ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.
Entrance
All stadium facilities will comply with the American with Disabilities Act. ADA accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.
Durango Street: The ADA Entrance will be the Clock Tower located next to the Durango Box Office. The elevator for use to all levels of the ballpark is located inside.
Santa Fe Street: There are two (2) ADA entrances at both Franklin and Santa Fe Gates, which are on either side of the Big Dog House located in right field. The Elevators can be accessed to the left, past the stairs leading to the main concourse, and down the tunnel.
Wheelchairs
There will be wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.
ADDRESS, EMAIL & PHONE
1 Ballpark Plaza
El Paso, Texas 79901
(915) 533-BASE | (915) 242-2000
info@epchihuahuas.com
AFFILIATION
The El Paso Chihuahuas are the Triple-A affiliate of the San Diego Padres.
ALCOHOL
Texas law prohibits fans from bringing alcohol into or out of the ballpark. Southwest University Park guests are encouraged to drink responsibly. By law, guests must be 21 years of age or older to purchase or consume alcohol. Proper identification is required to purchase any alcoholic beverage. Minors 17 years of age and younger are not allowed to sit at any bar and must be accompanied by an adult to be in the bar areas. No guest will be served or have in their possession more than two alcoholic beverages. Ballpark management reserves the right to reduce the purchase limit and discontinue sales at any time. Guests are not permitted to enter the ballpark if they appear intoxicated. Drunk and disorderly behavior or violation of any alcohol policy will result in ejection from the ballpark without refund. Beer sales are discontinued after the bottom half of the 7th inning on the main concourses. Liquor sales in the Big Dog House and WestStar Club conclude at the end of the game.
ANIMALS
With the exception of trained service animals as defined under Titles II and III of the American with Disabilities Act (ADA), no animals are permitted within Southwest University Park. Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date.
ATM
The ATM is located for the guests’ convenience on Concourse Level/Behind home plate/In between the Men’s and Women’s Restrooms (Section 108).
AUTOGRAPHS
Guests may seek autographs from the time the gates open until the umpire plate meeting, approximately 10 minutes prior to the first pitch. Players are not permitted to sign autographs during the game. Guests may not climb or lean on top of dugouts, bullpens, field gates, or the net behind the dugouts and home plate. Guests seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location.
CAMERA & VIDEO EQUIPMENT
Still cameras are welcome in the ballpark. Use of photographs, images, videos, audio, livestreams or other accounts or descriptions (including play-by-play data) (whether text, data or visual), in any media, of all or any part of the Events or related events (“Event Information”) for non-news coverage or commercial purposes is prohibited, except as otherwise approved in a PDL-authorized written agreement. Tripods and monopods for photographic equipment used by patrons are not permitted.
CASHLESS FACILITY
Southwest University Park is a cashless facility. Visa, MasterCard, Discover and American Express are accepted at the Chihuahuas box offices. Apple Pay and Google Pay are also accepted at the Chihuahuas Team Shop and all food & beverage locations. For cash transactions, please visit the Advance Ticket Window behind Section 112 to exchange cash for a voucher. MountainStar Sports Group Foundation’s 50/50 Community Jackpot presented by Texas Gas Service prefers debit cards in lieu of cash. Credit cards are not accepted as payment for the 50/50 jackpot.
CHICO’S PLAYGROUND
Chico’s Playground is located on the centerfield concourse and consists of a splash pad, children’s play set, and inflatables. Chico’s Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. Chico’s playground is available on most game dates but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only and must be accompanied by an adult upon entry and exit. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in Chico’s Playground. See area signage for a full list of rules and regulations.
CHILDREN’S ENTRY INTO THE BALLPARK
Children ages two (2) and under do not require a ticket for entry into the ballpark. However, they must sit on the lap of the accompanying parent/guardian. Children three years of age and older require a ticket for admittance into the ballpark. All children 15 years of age and younger must be accompanied by an adult.
CLEAR BAG/NO BAG POLICY
Southwest University Park has adopted a Clear Bag or No Bag policy. It is strongly recommended that all guests consider no bags or clear bags to assist with the health and safety of all patrons and staff. Approved standard (non-clear bags) are limited to small clutch purses or similar and must be smaller than 6.5 x 4.5. CLICK HERE for more information.
CLUBHOUSE ACCESS
Entry to either clubhouse is reserved exclusively to those with the appropriate credentials. This rule applies to any children, friends of players, spouses, agents, or representatives of players.
CODES OF CONDUCT
In order to provide a welcoming experience for all, the Chihuahuas have implemented a Fan Code of Conduct. Out of respect for fellow guests, players, coaches, and ballpark staff, all guests are prohibited from:
· Trespassing on the playing field at any time;
· Interfering with baseballs that are in play;
· Throwing or tossing objects;
· Using abusive or aggressive language or gestures towards any ballpark staff, coaches, players or any other dugout personnel;
· Using foul, obscene or derogatory language (see below) or gestures;
· Clothing displaying foul, obscene, aggressive, or derogatory language or imagery, promotes or incites violence, hate speech or discrimination or is overly revealing or deemed offense or disruptive to the fan experience;
· Misusing or overconsuming alcohol, including, underage consumption;
· Behaving in a manner that is disruptive, unruly, or abusive;|
· Accessing areas of the ballpark without a proper ticket, pass, or credential;
· Misusing tickets, passes, or credentials in any way; or
· Bringing prohibited items into the ballpark.
Derogatory language is defined as offensive language concerning a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin, and anyone using such language is subject to automatic ejection from the ballpark.
Violations of the Fan Code of Conduct will not be tolerated and may lead to ejection from the ballpark, a ban on attending future games, or other consequences. Guests who are found to have used derogatory language will be ejected from the ballpark.
Guests are encouraged to report violations of the Fan Code of Conduct to the nearest ballpark staff member. This can be done in person, at the nearest Guest Services location, directly with Ballpark Security or by calling 915-533-BASE (2273). A complete Codes of Conduct can be found HERE.
COMMUNITY RELATIONS
The El Paso Chihuahuas expect to foster a reputation as a proactive, accessible, and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving and are an active non-profit entity with our various programs via the El Paso Chihuahuas Foundation and the Chihuahuas Volunteer Pack. For more information on our programs, contact our office at (915) 242-2000.
CONCESSIONS
Professional Sports Catering, LLC (PSC) is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.
CREDENTIALS
Requests for working press credentials at El Paso Chihuahuas games should be made to Angela Olivas at (915) 242-2000 or by CLICKING HERE. All requests should be received prior to the start of the season or a minimum of one week prior to the requested game.
A number of these credentials are honored for the entire baseball season while others are issued daily. Each credential issued indicates the areas within the ballpark where they will be honored. Each credential is non-transferable.
All working press credentials must enter through the Loading Dock on Durango St. and are subject to a bag search. Press credentials do not have access to the WestStar Club and all private, premium, or prohibited areas. Credentialed guests may not bring non-ticketed guests or ticketed guests in restricted areas or entrances. Any abuse of the privilege of issued credentials will result in revoked future requests.
CREDIT CARDS
SEE CASHLESS FACILITY
ELEVATOR ACCESS
Certain ballpark elevators are available to guests with proper credentials or tickets and to ADA guests with appropriate access to alternate levels of the ballpark. These elevators will transport guests to the field, concourse, club, and press levels. Guests may access elevators behind home plate or in the Big Dog House.
EMERGENCY CARE
SEE FIRST AID
EMPLOYMENT OPPORTUNITIES
A list of full-time opportunities can be found at on TeamworkOnline.com. Seasonal employment opportunities are available beginning in February.
EXIT/RE-ENTRY
There are no exit & re-entry privileges. Once a guest exits the ballpark, that ticket will not be valid for re-entry.
NATIONAL ANTHEM
Guests interested in performing the National Anthem at a Chihuahuas game should upload an audition video to YouTube and submit the link to info@epchihuahuas.com. The anthem must be memorized, sung a cappella and sung under 90 seconds.
NEWSLETTER
Guests interested in receiving more information about the El Paso Chihuahuas may sign up for our newsletter by CLICKING HERE or by sending their email address to info@epchihuahuas.com. They can also visit our website (epchihuahuas.com), “Like” us on Facebook, follow us on Twitter and Instagram (@epchihuahuas).
NURSING STATION
Southwest University Park supports a mother’s right to nurse or express milk in any location in which the mother’s presence is otherwise authorized to be. Should a mother prefer a private space, a designated Nursing Room is available on the upper third base concourse by section 214. For any concerns, guests may visit the Guest Services Center or speak to a member of Management.
RAIN CHECKS
Postponed Games: In the event a game is not played, subject to the discretion of the organization, tickets can be exchanged for equal or lesser value tickets for a future game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at the Chihuahuas Ticket Office. Tickets may not be exchanged over the phone, and compensated tickets are not eligible for exchange.
Suspended Games: A game is considered legal after five innings are played, except when the Chihuahuas are leading after 4 ½ innings. Suspended game tickets cannot be exchanged unless specified by Chihuahuas Management. If a ticket is complimentary ($0.00 value), it is neither refundable nor exchangeable. If a game is suspended, the ticket the guest holds immediately turns into a rain check ticket and it can be exchanged for a game ticket of equal or lesser value at the discretion of Chihuahuas Management. If a double header is played to make up for the rained-out game, the ticket for the second game of the double header is good for both games. Tickets must be redeemed at the Chihuahuas Box Office only.
Please listen for announcements that give further direction related to rain out game exchanges.
REFUNDS OR EXCHANGES (RETAIL)
El Paso Chihuahuas Retail stores honor returns and exchanges for 30 days with receipt, except for hats. Returns and exchanges on hats will not be honored outside of seven days listed on the receipt and must show no signs of wear or damage. Merchandise must be returned to the shop in which it was purchased in. No returns or exchanges will be honored without a receipt and tags present. Guests are asked to inspect items prior to leaving the store as the El Paso Chihuahuas are not responsible for any damages to merchandise once it leaves the store. Returns or exchanges will not be honored on damaged merchandise. All returns and exchanges are executed subject to management review. Any questions or guest issues regarding refunds/exchanges, contact a retail store supervisor at (915) 242-2060 or email the customer service inbox at retail@epchihuahuas.com.
REFUNDS OR EXCHANGES (TICKETS)
Assurance Tickets - When you purchase a Chihuahuas Assurance Ticket you are purchasing a fully transferable ticket. Assurance tickets are a $4 upcharge from a standard single game ticket. This is a great option if you think your plans or numbers may change. Your tickets are fully transferable at any time prior to the game date by calling the Southwest University Park Box Office at 915-533-BASE.
There are no refunds on any ticket purchases or exchanges for single game tickets that are not assurance tickets. Single game tickets cannot be replaced if lost or destroyed. Please keep all tickets away from extreme light and/or heat. If tickets are stolen, please must file a report with the local police department. When the Southwest University Park Box Office receives the report, a duplicate ticket can be issued. Any questions or guest concerns regarding refunds/exchanges, contact a box office supervisor at (915) 533-BASE.
RESTROOMS
There are 11 sets of public restrooms, and two (2) public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.
The locations are as follows:
· Field Level - behind home plate (Dugout Club)
· Field Level - Family Restroom, first baseline (KLAQ Fiesta Patio)
· Concourse Level - Center field, next to the Santa Fe Pavilion
· Concourse Level - down the third baseline, behind the Budweiser Bullpen Patio (Section 122)
· Concourse Level -third baseline (Section 115)
· Concourse Level-Family Restroom, third baseline (Section 115)
· Concourse Level -first baseline (Section 110)
· Club Level - third baseline (Section 211)
· Club Level - Suite Restrooms behind home plate
· Club Level - Big Dog House (Sun Kings Saloon)
· Press Level - Behind home plate
· Big Dog House - City Hall Grill
· Big Dog House - Sun Kings Saloon
· Big Dog House - Wooftop Deck
RETAIL STORES
SEE TEAM SHOP
TEAM SHOP LOCATIONS
The Chihuahuas Team Shop is located at the main entrance to the ballpark on the corner of Durango St. and Franklin Ave.
Team Shop Hours:
Non-Gamedays
Monday - Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed
Gamedays
Monday - Saturday: 10 a.m. to 4 p.m.; reopening when gates open and closes approximately 15 minutes after the conclusion of game.
TICKETS
Ticket office hours are as follows:
Non-Gamedays
Durango Box Office: Closed
Santa Fe Box Office: Closed
For assistance with tickets, please call 915-522-BASE (2273), text 915-666-2005, or email tickets@epchihuahuas.com.
Gamedays
Durango and Santa Fe Box Offices:
Monday-Friday: 10 a.m. – end of game
Saturday & Sunday: 2 p.m. – end of game
Buying Tickets
In person: Tickets can be purchased in advance at the Southwest University Park Box Office located on the corner of Durango St. & Franklin Avenue and Santa Fe St. (see hours of operation above). All tickets purchased at the Southwest University Park box offices will be delivered digitally. This includes tickets purchased prior to one hour before the start of an event at the ballpark.
By phone: Tickets can be purchased by calling (915) 533-BASE (2273).
By internet: Tickets can be purchased online at www.epchihuahuas.com (limit 10 per purchase per event). All tickets ae subject to online processing fees.
All individual game ticket sales are final and are not subject to refund or exchange.
To guarantee all purchased tickets are valid at entry, purchase tickets at www.epchihuahuas.com, or through a Chihuahuas ticket attendant by calling (915) 533-BASE. Complimentary Tickets are not subject to the normal exchange policy for postponed games. Guests with questions should contact the Southwest University Park Box Office for further assistance.
Season Seat Memberships are currently available for purchase by calling or texting (915) 533-BASE. Inquiries may also be made via tickets@epchihuahuas.com.