Address - The Eugene Emeralds Ticket Office is located at 2760 Martin Luther King Jr. Blvd. Our mailing address is P.O. Box 10911, Eugene, OR 97440.

Alcohol Management - In compliance with Oregon state law, anyone under the age of 21 will not be served alcohol at PK Park. If customers wish to consume alcohol, they will need to provide a legal ID. Violators of the law will be removed from PK Park.

Appearances - The Eugene Emeralds are happy to have Sluggo, Front Office Staff and Players appear at community events throughout the year. Sluggo and Staff are available year-round. Emeralds players do not report to Eugene until mid-June and their appearances are limited due to games and other responsibilities. Requests for appearances should be sent at least three (3) weeks prior to the event date. To submit a request, please contact Anne Culhane at anne@emeraldsbaseball.com or call (541) 342-5367. Please understand that the Ems cannot fulfill every request we receive.

Autographs - Fans may seek autographs prior to the start of the game and after the completion of the game. The best place to get autographs is on the stairs of Section 1, near the tunnel to the player clubhouse. Players are not allowed to sign autographs during the game. Please remember that players must focus on their jobs, so please respect their judgment on signing or not signing autographs before the game.

ATM - An ATM is located on the concourse of PK Park.

Bag Policy - To provide a safer environment for the public and significantly expedite fan entry into stadiums, the Eugene Emeralds have implemented a clear bag policy that limits the size and type of bags that may be brought into PK Park. Exceptions to this policy will be made for diaper and medical bags, but fans will need to have these bags properly inspected.

The Emeralds strongly encourage fans to not bring any type of bags, but fans will be able to care the following style and size bag, package, or container:

• Bags that are clear plastic, vinyl or PCV and do not exceed 12” x 6” x 12”
• No buckles, grommets/hardware, or décor can be concealing any part of the bag
• One-gallon clear plastic freezer bag (Ziplock bag or similar)
• Small clutch bags, approximately the size of a hand, with or without handle or strap, may be taken into the venue (can’t be larger than 4.5” x 6.5”)

Approved Items:

• Clear plastic, vinyl, or PVC bags that do not exceed 12” x 6” x 12” or one-gallon clear plastic storage bag (one per person)
• Small clutch bags that do not exceed 4.5” x 6.5” (approx.. the size of a hand), with or without a handle or strap
• Factory sealed plastic water bottles
• Empty water bottles (please note that water bottles containing liquid will not be allowed)
• Medical liquids
• Baby bottles
• Binoculars (not in cases)
• Blankets
• Cameras for still photography (not in cases)
• Seat cushions
• Medically necessary items after proper inspection

Birthday Announcements - To request a birthday or any other special announcement, please visit the Information Booth, behind Section 5, prior to the 3rd inning. A $10 donation is requested with all monies being donated to charity.

Child Ticket Policy - Children three (3) years old and under are admitted to the ballpark at no charge, as long as they do not occupy a seat. Children four (4) years old and over require a ticket for admittance to the ballpark.

Credit Cards - All concession stands and the Emeralds Team Store accept Visa, MasterCard and American Express.

Fan Code of Conduct - The Eugene Emeralds are committed to creating a safe, inclusive, and enjoyable environment for all fans, players, and staff. To ensure a positive game-day experience, the Emeralds ask that all guests follow this Fan Code of Conduct.

Fan Mail - Player fan mail can be sent to: care of the Eugene Emeralds Clubhouse, P.O. Box 10911, Eugene, OR 97440.

Fan Suggestions - Fans with a comment or suggestion may express it in person at the Information Booth, behind Section 5, or contact us via email: info@emeraldsbaseball.com.

First Aid - First Aid is located on the concourse level. If you should need first aid, please contact the nearest usher for assistance.

Food and Beverages - No outside food or beverages may be brought into PK Park. If you have a dietary exception, please email info@emeraldsbaseball.com and we will make every effort to accommodate you.

Foul Balls - Fans may keep any ball that is hit or thrown into the stands. Please keep in mind that any ball that reaches the stands can be dangerous. Please remain vigilant at all times.

Fun Run - Sluggo's Fun Run takes place at the end of the 7th inning and allows kids to run across the field, from the 3rd base side to the 1st base side, with Sluggo. Kids who wish to partake in the Fun Run should gather on the 3rd base foul line, near Sluggo's Fun Zone, after the 6th inning.

Fun Zone - Sluggo's Fun Zone is located down the 3rd baseline and features inflatable games, a slide and bounce house. The Fun Zone costs $5, opens after the National Anthem and starts to shut down in the 6th inning.

Gates Open - On gamedays, PK Park will open its gates to the public one hour before first pitch. Scheduled pre-game picnics may enter the ballpark at their scheduled time.

Gift Cards - Gift cards are available for purchase and may be used to buy tickets, concessions and merchandise at the Team Store.

Group Outings - Groups of 20 or more may book outings by calling the Emeralds Ticket Office at (541) 342-5367. Click here for more information on Group Outings.

Hours - The Eugene Emeralds Ticket Office is open Monday - Friday from 9:00 am until 5:00 pm. On gamedays, the office is open from 9:00 am - the 3rd inning of the game.

Information - The Information Booth is located on the main concourse of PK Park, behind Section 5. The booth is open from the time gates open until the conclusion of the game. This is a multi-resourceful booth where fans can go with questions and concerns.