Logging into your Account
Welcome to your Knoxville Smokies Account Manager!
This is your home screen, where you’ll find everything you need to manage your tickets. At the top, you’ll see a welcome message along with a carousel featuring important updates, announcements, and new ticket options. At the bottom of the page, you’ll find quick-access buttons that allow you to Manage Your Tickets, Buy Tickets, and view our Contact Information.
It gives you these options. Click SIGN IN.
Your actual ticket(s). You can scroll left or right to show all tickets.
Click Manage Tickets at the Top to give you access to Transfer or Add to Your Wallet.
Transferring Tickets
Click View Event Details to access your ticket(s).
From there, select the seats you would like to transfer. The system will display the most recent recipients you’ve previously sent tickets to.
If you need to send tickets to someone new, click Add a New Recipient. You can choose to send tickets via text message or email by toggling between the two options.
After adding the recipient’s information, simply select their name to complete the transfer.
Then it will give you the opportunity to select 1 or all of your seats to transfer. Once you click your seats Click Next and then it will confirm what seats you are wanting to transfer.
From there you Click Transfer Tickets.
The recipient will need to accept the tickets through the text message or email they receive.
If the tickets are sent via text message, the recipient simply needs to follow the link and either log in to their existing Ticketmaster account or create a new account to claim the tickets.
If the tickets are sent via email, they will receive a message like the one shown above. After clicking Accept Tickets, they will also be prompted to log in or create a Ticketmaster account in order to access the tickets.
Exchange Tickets
Log into your Account Manager page with the email you purchased your tickets under.
From there, you will click the 3 little dots in the bottom right corner and click exchange.
From there, select how many tickets you wish to exchange for this game.
Once selected, go to the cart in the top left corner, and you will see your summary, and it should equal $0, review that these are the correct seats you want to exchange for and hit Submit.
Frequently Asked Questions
Troubleshooting