Digital Ticket Guide

The Myrtle Beach Pelicans have gone digital! Digital ticketing provides a safe, convenient and secure way for fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets, and provides a contactless entry solution for all fans attending a game at Pelicans Ballpark.

The Pelicans have partnered with a new ticket provider this year, so the first time you access your online account you’ll need to create a new password. Please create your account using the same email we have on file for your tickets.

See below for steps on accessing, exchanging, forwarding, and redeeming your tickets.

Accessing Your Tickets

Step 2

Once logged in to your account, tap 'VIEW TICKETS' to view your tickets for your next game or tap 'VIEW ALL TICKET INVENTORY' to view tickets for all future dates.

Step 4

After selecting specific tickets, a barcode will appear. Please have this page visible on your phone when you approach the gate.

Tap 'NEXT TICKET' to scan barcodes on any additional tickets you may have.

The Myrtle Beach Pelicans strongly recommend saving tickets to your Apple or Google wallet for quick retrieval on game days.

Exchanging Your Tickets

Step 1

Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or tickets@myrtlebeachpelicans.com for assistance.

Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.

Step 2

Once logged in to your account, tap the menu icon in the top right corner. You will then select the dropdown with the heading ‘My Tickets,’ and then select the ‘EXCHANGE’ option.

Step 3

Select the game date you would like to Exchange.

Step 4

Select the seats you would like to exchange, and tap CONTINUE.

Step 6

After selecting your new game, set your search options and tap OK.

Forwarding Your Tickets

Step 1

Click here on your mobile device and enter the email address and password associated with your Pelicans account. If you do not know the email address associated with your account, contact your Account Representative or tickets@myrtlebeachpelicans.com for assistance.

Tap Sign Up to set a password for the first time or Reset Password if you are unable to remember your password.

Step 3

Select the game date you would like to Forward.

Step 4

Select the tickets you would like to forward and click on the ‘CHOOSE FRIEND’ button at the bottom of the page.

Step 7

Once the tickets have been successfully forwarded, you will receive a 'SUCCESS' pop-up and a confirmation email. The patron you sent tickets to will also receive an email to accept the tickets.

For assistance in forwarding tickets, please contact tickets@myrtlebeachpelicans.com

Redeeming Your Flex Plan Tickets

Step 2

Once logged in to your account, tap the menu icon in the top right corner. You will then select the dropdown with the heading ‘My Tickets,’ and then select the ‘VOUCHERS’ option.

Step 4

Your list of your vouchers will pop up. (There will be a notation under any previously forwarded or redeemed voucher.) Tap ‘VOUCHER ACTIONS,’ then ‘REDEEM’ at the bottom of the screen. This option will allow you to select however many vouchers you would like to redeem for a certain game by checking the box(es) next to the voucher(s) you would like to redeem. Then select ‘CONTINUE’

Step 5

After selecting ‘CONTINUE,’ you can then select the game date that you would like to redeem your vouchers for. Once the game date has been selected, set your search options, select available seats from the interactive seating map. Tap the Arrow with the seat icon at the bottom of your screen.

Step 6

Once you have selected your seats, you will select ‘CONTINUE’ to proceed to checkout and your vouchers will automatically be applied to the cart. You will follow the checkout process, then select ‘PLACE ORDER’ and your tickets have been successfully set up.

For assistance in forwarding tickets, please contact tickets@myrtlebeachpelicans.com

Renewing Your Tickets Online

Step 3

Click the (3) dashes in the top right corner and click MANAGE MY TICKETS

Step 4

If you have multiple events in your account, click Myrtle Beach Pelicans.

If not, just continue to follow the steps.

Step 5

Click Purchase On Hold Tickets

Step 7

If you wish to add any additional items, this is the page where you can do that. If not, just click CONTINUE.

Step 8

Review your seating then click CONTINUE.

Step 9

Click YES (you will need to place these at "Will Call" for right now).

Step 10

Read over the Terms & Conditions, then close out of that pop-up window.

Frequently Asked Questions

What are the benefits of using digital ticketing?

Digital tickets provide a safe, convenient and secure way for RiverDogs fans to use and share game tickets. They also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at The Joe.

How do I access digital tickets that I have purchased?

What do I show at the ballpark gates for entry?

A QR code or barcode (depending on the type of digital ticket used) will be shown on the screen of your mobile device at the gates and scanned by an employee for entry.

Can I print my ticket at home?

Can I have multiple tickets on a single phone?

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of four individuals is walking into the game together, only one person would need to show the four tickets on his or her phone.

Can I add digital tickets to my Apple Wallet or Google Wallet?

Yes! To save tickets to your Apple or Google Wallet, view your confirmation email on your mobile device and select either “Click here to add your tickets to Apple Wallet now” or “Click here to add your tickets to Google Wallet now.” You can also add tickets to your Apple Wallet by logging into your MyTickets account directly.

Ticket Forwarding and Recalling

Will the person I forward a ticket to need a RiverDogs ticket account?

If I receive a forwarded ticket, can I then forward that ticket on to another person?

Where can I see who a ticket was forwarded to?

Can I recall a forwarded ticket after it has been accepted and re-sent to another person?

Troubleshooting

What if I don’t receive my confirmation email?

After tickets have been purchased it can take up to 15 minutes for your confirmation email to arrive. If it has been longer than 15 minutes, we suggest checking your ‘spam/junk folder’ for an email from ordertracking@tickets.com. If you are using a Gmail account, please check the social and promotions tabs of your inbox as well. If you still cannot locate your confirmation email, please call the Joseph P. Riley, Jr. Park office at (843) 577-3647.

What if I forgot my password?

You can reset your password by clicking ‘Reset Password’ on the MyTickets login page. You will receive an email with a temporary password. If you have difficulties resetting your password, please call the Joseph P. Riley, Jr. Park box office at (843) 577-3647.

What if I don’t have a smart phone?

What if I lose internet connectivity while waiting in line?

What if my phone battery dies before I enter?

Visit the Box Office window at The Joe for assistance.

What if I cannot find tickets I purchased?

Double check that you are logged into a MyTickets account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, call the RiverDogs box office at (843) 577-3647.

What if I accidently forwarded a ticket to the wrong email address?

Simply follow the instructions for recalling tickets. Once the ticket is back in your account, you can then re-forward it to the correct email address.

What if I cannot find tickets that were forwarded to me?