What's New at Principal Park

Digital Program

The traditional game program has also gone digital. All fans should look for the QR Codes both outside and inside the ballpark to download the program for free. With a digital program, there will be new interactive fun to have during your game experience and real-time player information. Sign up for the Iowa Cubs email newsletter and you’ll get the game program emailed to you at the close of every home stand.

Cashless Ballpark

Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the JP Party Rentals Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.

Cubbie Dollars will also be accepted inside Principal Park.

Digital Tickets

The best way to buy tickets for Iowa Cubs games in online - especially when seating capacity is limited. Digital ticketing allows you to share tickets with friends and co-workers via email and avoid being in lines and gathering groups of fans at the ballpark. Within the digital ticketing system, you can use your smart phone to get scanned into the ballpark when you arrive, but smart phones are not required. Print-at-home options are still available.

WALK-UP TICKETS/WILL CALL

If fans arrive at Principal Park without tickets, members of the Iowa Cubs staff will be available outside the gates to help fans purchase tickets through their phone rather than waiting in line. The ticket windows will only be open for walk-up purchases starting three hours prior to game time. Any Will Call opportunities will be handled at Window 4 outside Gate B.

PREMIUM TICKET PICK-UP

Fans picking up tickets and wristbands for our premium areas do not need to report to a ticket window. Ticket holders for the all-you-can-eat Budweiser Club should enter the stadium through Gate A. All check-ins for the BMW of Des Moines Skybox Suites 300 level suites should check-in at the tent next to the green awning outside Gate C. Those with tickets for our 200 level Left Field Suites should enter through Gate A.

Access your Iowa Cubs Ticket Account HERE | Access Ticket Account Help Videos HERE

Covid-19 Policies

Updated 4/15/21

Face Masks

Tickets

Promotions

Stadium Parking

The parking lots surrounding Principal Park will be available to fans during the 2021 Iowa Cubs season. All parking for Iowa Cubs games is $12 per car, and all spots will be filled on a first-come, first-served basis.

Tailgating in the Iowa Cubs parking lots will be allowed in 2021.Please note that grass berm areas along 2nd Avenue have been disturbed by construction work on the levee system. This work will limit available space for tailgating.
Parking spots are to be used for parked cars only. Fans are prohibited from blocking spots or taking up parking spots with tailgating activities.
Grills are permitted in Iowa Cubs parking lots, but are limited to the grass areas surrounding the lots.

Due to necessary work by the City of Des Moines, certain areas of the parking lots and surrounding spaces may be limited on game days throughout the season. These closures may change throughout the season as the work progresses. Please use the map below to familiarize yourself with the available entrances and spaces prior to your arrival at the ballpark.

Ballpark Cleanliness

For decades, the core philosophy of our organization was to do everything we could to make the ballpark “Clean, Safe and Fun” in that order. To achieve that goal, our staff has always followed a thorough cleaning protocol. Moving forward, we will continue to do the things that we’ve always done and add some extra steps specific to the guidelines currently established by the CDC and governing bodies.

WHAT WE’VE ALWAYS DONE:

Thorough cleaning of restrooms and concession stands before every public event
Thorough removal and safe disposal of trash away from public areas
Periodic pressure washing of concourse and seating bowl during the year
Daily high-intensity hosing of all seating areas and concourse
Daily vacuum and surface cleaning in every skybox suite
Daily surface cleaning of doors and hand rails plus mopping of floors in reception lobby and interior stairwell
Provide free access to hand sanitizing stations throughout the concourse

NEW PROCEDURES WE ARE ADDING:

Following general cleaning, we will use eco-friendly sanitizing spray before and after every event in all restrooms, concession stands, dugouts and elevators
Approximately once per hour, a staff member will wipe down frequently used surfaces in each restroom while the gates are open for an event
Water fountains and self-service water stations will not be available
If a game in progress is delayed by weather and fans choose to, or are directed to leave the main grandstand, safe social distancing should still be maintained throughout the concourse area. In these cases only, fans will be allowed to leave the stadium to maintain distancing and return when the game is resumed. Fans will have to pass back through the metal detectors on re-entry, but their original ticket will be valid. Re-entry will not be allowed under any other circumstance.

Restroom Distancing Policies

SINGLE OCCUPANT RESTROOMS:

There are five single-occupant, uni-sex restrooms at Principal Park. One is located in the concourse behind home plate adjacent to the First Aid room. Two are located on the Hy-Vee Mezzanine behind Section 11. Two are located in the Betfred Sports Left Field Lounge (formerly the Cub Club Restaurant).

Concession Operations

Centerplate is the official concessions and hospitality partner of the Iowa Cubs. The Centerplate staff will be open to provide concessions during events. Here are some important considerations and changes to what you may be used to with the concessions operation at Principal Park:

No outside food or beverage will be allowed.
Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the Cambria Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.
Pre and post-event area sanitation standards developed following local health regulations.
Equipment sanitation before, during and after each shift.
Hand sanitizer available for all guests and staff.
Deep cleaning of stands and equipment before and after every event.

Team Store Policies

The Iowa Cubs Team Store will be open during events. Please follow the following guidelines when shopping the Team Store:

Access to the Team Store will only be allowed through the concourse behind home plate. There will be no entry or exit through the main lobby at Gate C.
Cash will NOT be accepted. We will accept debit or credit payments only. Two reverse ATM machines will be available inside Principal Park near the Cambria Fan Services Center behind home plate. At those machines, fans can exchange cash for a pre-paid Mastercard debit card that is good not only at Principal Park, but anywhere in the United States that Mastercard is accepted.

Media Access

The Iowa Cubs welcome media coverage for any open event. Please observe the following guidelines for credentials and access:

All credential requests should be submitted in advance to Iowa Cubs Media Relations Manager Colin Connolly. Requests should be submitted by email to colinc@iowacubs.com.
All working media should enter at Gate C and show credentials at reception desk before entering stadium or press box.
Camera access will be limited to a one person per photo well in each dugout (not including the working member or the Iowa Cubs Video Team).
*_Press box food and drink access is subject to availability. *_Credentialed media members will be allowed to bring in their own water bottles if needed. Available press box food and drinks may be taken out of the press box to allow for distancing while eating.
No guests or public access to the video room, broadcast booths or other working areas of the press box.

A-Z Guide

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Cameras

Cameras are permitted provided they are intended for personal use only. Fans are not permitted to obstruct walkways, aisles or block others from viewing the game while taking photographs. Photos cannot be sold for profit.

Cashless Policy

Principal Park is a cashless facility and accepts most major credit cards. The Iowa Cubs will not accept cash or check payments. There is a reverse ATM machine located near the JP Party Rentals Fan Services Center in the concourse behind home plate. Concession stands do not accept Apple or Google Pay.

Cubbie Bear - Team Mascot

Cubbie is a staple at all Iowa Cubs games, but also loves to meet his fans in the community. To schedule Cubbie for your event, click here.

Cubbie's Kids Club

Cubbie's Kids Club is the Iowa Cubs kids club available to children 13 and under. The Kids Club package includes a ticket to every Sunday home game, a treat at each of those games, a t-shirt, and access to a free on-field experience. Click here for more information.

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Digital Program

Our gameday program has gone digital. At the ballpark, scan the QR code at your seat or on the kiosk stands to view the latest program.

Digital Tickets

All Iowa Cubs tickets will be distributed digitally.

Donation Requests

All donation requests must be submitted online through this form via email to Neysa Halverson. Please allow 3-4 weeks for your request to be processed.

Dugouts

The Iowa Cubs dugout is located on the third base side of Principal Park. The visiting team will occupy the dugout on the first base line.

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Fans Code of Conduct

The top priority for the Iowa Cubs staff is to provide an experience that is clean, safe and fun for all guests at Principal Park. We make this commitment not only for Triple-A baseball games, but also for events hosted by our staff at Principal Park.

You may read our full Fan Code of Conduct linked HERE

Fan Services

The Fan Services Center presented by JP Party Rentals is located in the concourse behind home plate. If you have questions or need assistance during a game, staff members are stationed there to assist you.

Firearms

Firearms are prohibited at Principal Park.

Fireworks

The Iowa Cubs display postgame fireworks sponsored by Mediacom after every Friday home game. Fans should check the promotional calendar for added holiday firework shows or special events.

First Aid

First Aid is located in the concourse behind Section 10 between the Iowa Craft Beer Stand and the Fubo Bottom of the 5th.

Food & Beverages

No outside food or drink is permitted at Principal Park at any time.

Front Office

The Iowa Cubs Front Office is open weekdays from 9 a.m. - 5 p.m. and from 9 a.m. through the end of the game during home games. You can view our Front Office Staff here.

Fundraising

The Iowa Cubs allow groups the opportunity to fundraise at Principal Park. Please contact Dustin Halderson with any fundraising questions at dustinh@iowacubs.com.

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Kids Tickets

Children 3 and under receive a free general admission ticket at Principal Park. In Reserved Grandstand sections, children must sit on a lap of a parent or guardian or a purchased ticket is required.

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National Anthem

The Iowa Cubs hold National Anthem auditions in early March prior to each season. Information about how to submit your online audition can be found here.

Nursing Room

Fans have the option to use our First Aid room to nurse children. The First Aid Station is located on the concourse behind home plate.

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Parking

All parking at Principal Park is $13 and is run on a first-come, first-serve basis Including all those who have passes. Parking is limited due to the park's location.

Prohibited Items

Click here to visit our Fan Code of Conduct which features the complete list of prohibited items.

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Radio Broadcasts

All 150 Iowa Cubs games, home and away, are broadcast locally on Hope 940 AM and 93.7 The Outlaw. Iowa Cubs broadcaster Jason Kempf provides the play-by-play in his second season with the team.

Rainout Policy

Please visit our weather policy below.

Re-entry

Fans planning to re-enter the ballpark must get their hand stamped by security while exiting.

Refund Policy

All sales are final. For any game that is postponed prior to first pitch or before five completed innings – fans may exchange their ticket for another ticket of equal or lesser value to any other regular season game during that same season, with the exception of holiday firework dates, subject to availability. No cash value or refunds offered on rain tickets. All exchanges must be done at the Principal Park ticket office.

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Tickets

Iowa Cubs tickets can be purchased at the Principal Park ticket office, online or over the phone by calling 515-243-6111. The ticket office is open during front office business hours (see above).

Team Store

The Iowa Cubs Team Store at Principal Park is open year round. Shop at any time online.

*Hours *

Monday-Friday: 9:00 AM-5:00 PM

Home Game Days: 9:00 AM-end of game

Tours

To schedule a tour of Principal Park, please call the front office at 515-243-6111.

What's New at Principal Park

Covid-19 Policies

A-Z Guide

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Principal Park Links: