Unfortunately, if you did not purchase your tickets directly from NorfolkTides.com where your purchase is recorded in our ticketing system, there is no way we can confirm your tickets or access the tickets in question. We also cannot ‘lookup’ any ticket purchase from a confirmation code from any third-party site. If you have any difficulty with tickets purchased from a third-party vendor, you will have to contact their customer service directly. We strongly encourage fans to purchase tickets directly from NorfolkTides.com as that is the only way we can 100% guarantee the authenticity of your ticket purchase (it’s also where you get the absolute best prices!). And watch out, as many third-party ticket websites spend money to appear above our official ticketing website on google searches.

For any game that is officially postponed, you will be able to exchange your tickets at the Harbor Park box office for a ticket with the same admission price to any future non-restricted regular season home game that season. Please understand that the Tides are unable to give any cash refunds.

If you purchased tickets as part of a group (group tickets, patios, picnics, suites, and birthday packages), hold onto your tickets and return them to your group leader. The Tides will personally contact the group leaders to inform them that the game has been postponed. The Tides will then work with the group leaders to reschedule each group's event. Group leaders will be required to exchange their tickets from the postponed date, so it is extremely important for you to hold onto your tickets. Again, the Tides are unable to give any cash refunds.

More Information

For $8.00, you can upgrade your seat to the Tides Landing down the right field line, an area that features a series half-circle tables, each with four mounted 360°swivel seats. Each seat features a full seat back made with breathable, durable mesh, to ensure exceptional comfort. The Tides Landing is located down the right field line, giving you a fantastic view of the game and a chance to catch a foul ball. (based on availability)

Will Call is located on the side of the Home Plate box office. Please provide your ID when picking up tickets.

If you have additional questions, please email Sze Fong at SFong@norfolktides.com or Casey O'Donovan at CODonovan@norfolktides.com