ADDRESS:
100 Madison St
Worcester, MA
01608
Phone: (508) 500-1000
Sales Office: (508) 500-8888
ADMINISTRATIVE OFFICES: The Worcester Red Sox offices are located at Polar Park, with the Ticket Office and primary Team Store on the Madison Street Level and the rest of the offices on the DCU Club Level. Click here for the Worcester Red Sox Staff Directory.
AMERICANS WITH DISABILITIES ACT (ADA) ACCESSIBILITY:
The Worcester Red Sox are committed to providing accessibility and accommodation to all of our fans for their comfort, safety, and enjoyment. Every effort has been made to comply with both the Americans with Disabilities Act (ADA) and Commonwealth of Massachusetts accessibility guidelines to accommodate fans with disabilities. Polar Park offers a variety of wheelchair and companion seating locations throughout each price level. Availability and type of accessible seating tickets will vary based on the venue and/or the type of event, and are subject to availability.
To purchase accessible seating for events at Polar Park, please visit woosox.com, select the event of interest, and click on the accessible seating icon to display accessible seating options. Tickets can also be purchased at the Polar Park Ticket Office during normal business hours. Fans seeking assistance with accessible seating ticketing purchases should contact the Ticket Office at (508) 500-8888.
Please be advised that wheelchair and companion seating is for guests with disabilities and their companions. The Worcester Red Sox reserve the right to take appropriate action up to and including investigation, relocation, ejection, or season ticket revocation for accessible seating ticket fraud. Accessible seating ticket fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining accessible seating.
Accessible seating is presented by Fallon Health, along with adjacent companion seating, are points of pride at Polar Park. Drop-off points on Madison Street and at the rounded corner of Washington and Ash streets provide some of the best proximity and accessibility in baseball.
Polar Park has seats that pivot to create space for fans in wheelchairs, while their companions sit in seats next to them. Another feature is at the end of select rows, where an armrest lifts up to create more space for someone to enter the row. And every seating category caters to those with special needs.
Guests with disabilities or who use mobility aids will find special accommodations in Sections 2, 3, 5, 6, 8, 12 concourse level, 12 field level, 13, 101, 202, and 207.
Additionally, we have Section 16, Row 20, with extraordinary legroom, dedicated to families with autistic individuals if they prefer this option.
Another innovative feature for autistic fans or others who seek a respite from the stimulation of ballpark entertainment is the Sensory Friendly Room in our Country Bank Fan Services Center on the first base side of the main concourse.
Group and hospitality areas throughout Polar Park, such as concession and shopping locations, are also ADA accessible. Please visit the Ticket Office when you arrive, or if you’re already at the ballgame, visit the Country Bank Fan Services Center to chat in person with a member of the WooSox.
Also, fans who bring service dogs can take them outside Gate C when the pups need to relieve themselves. Perhaps give a heads up to the nearby ticket-taker or security person, who will gladly re-admit you and your precious pooch.
ANIMALS: Service animals, as defined by the Americans with Disabilities Act, are welcome at Polar Park, provided they are accompanied by the handler, trained to provide a service to the handler, and leashed at all times. Ordinary pets are not typically allowed at Polar Park, but they are welcome on special events such as “Bark in the Park” nights.
ATM: ATMs are not available in Polar Park. There is one located across Madison St. at UniBank.
AUDIO-VISUAL EQUIPMENT: Hand-held audio-visual equipment is permitted in the ballpark. However, flash photography and video reproduction of a game (or any portion thereof) or field activity are strictly prohibited. Tripods and any other equipment that might interfere with other guests’ enjoyment are prohibited at Polar Park. If you have a question about whether particular equipment is permitted, please call the WooSox at 508-500-8888 before you come to the ballpark.
AUGMENTED REALITY GAME PRESENTED BY WORKERS CREDIT UNION: Polar Park is home to Woofster’s Workers Reality, the first-of-its-kind augmented reality scavenger hunt game. Guests download the free app to their phones, then search for special interactive posters located throughout the park. Each poster allows fans to collect a game piece and unlock a visual experience featuring baseball-themed immersive content. Participants who gather all the pieces receive a cool gift to take home and are eligible to win a prize package including 2026 WooSox season tickets. For more information, visit https://www.wcu.com/workers-reality
AUTOGRAPHS: If and when it is safe to allow players to sign autographs, they can do so before games; however, MLB rules do not allow players to sign during games.
BERM SEATING SECTION: The University Dental Group Berm is now a separate ticketed section of the ballpark. After consulting with the Asthma & Allergy Foundation of America, New England Chapter, the WooSox have made the UDG Berm peanut-allergy friendly for all games. Peanut products are not permitted on the berm.
BIRTHDAY PARTIES: We are eager to have you celebrate your Birthday Party and we have options to make this occasion a special one. Kids will receive a birthday meal package and can choose seats on the University Dental Group Berm or in the seating bowl. Please complete the inquiry form here: https://www.milb.com/worcester/tickets/premium/birthdays
FAMILY RESTROOMS: Family restrooms are designed for fans with small children, fans with disabilities, and fans seeking a gender-neutral facility. All family restrooms are accessible and equipped with diaper changing tables. In addition to those located throughout the ballpark on each level, there is also a Family Restroom located at the Country Bank Fan Services Center.
FAN SERVICES CENTER: The Country Bank Fan Services Center is located on the first base concourse and operates from the time Polar Park’s gates open until after the game ends. Fans can visit to ask questions, provide feedback, seek help, check the lost and found, enjoy translation from their native languages, receive First Aid, use the Nursing Station, use the Sensory Friendly Room, use the private restroom, or receive information
FANS CODE OF CONDUCT: The Worcester Red Sox are committed to providing an enjoyable, safe, family-oriented experience at Polar Park. To protect our fans and this environment, fans are asked to observe Baseball Etiquette. Those who do not observe our Code of Conduct, as determined by the WooSox, will be asked to leave, and where applicable, may incur criminal or civil penalties.
a) Alcohol/Drugs
· The WooSox reserve the right to deny entrance or escort from Polar Park any guest who:
· Appears intoxicated or impaired by alcohol, drugs, or other controlled substances.
· Is under the age of 21 and possessing alcoholic beverages.
· Facilitates underage drinking.
· Possesses illegal drugs.
b) Clothing/Body Art
· Fans may not wear obscene, profane, or indecent (in the judgment of the WooSox) clothing.
· Fans must wear a shirt and shoes inside the ballpark.
c) Emergencies
· The WooSox reserve the right to remove anyone who fails to comply with any request from the WooSox staff or law enforcement personnel regarding ballpark operations or emergency response procedures.
d) Interference with the Game
· Fans may not interfere with the progress of the game in any way, or go on to the field, or interfere with a ball in play, or throw objects on the field. Violators are subject to ejection and additional penalties.
e) Language/Violence/Conduct
· Fans may not use foul, profane, or abusive language or make obscene gestures. Fans who use or exhibit such behavior are subject to ejection, and WooSox personnel shall determine when or whether they may return to Polar Park.
· Fans may not conduct themselves in a disorderly, unruly, or disruptive manner, in the judgment of the WooSox, to other fans, staff, employees, players, or other uniformed personnel, including umpires.
· Fans may not threaten the safety of other fans, Polar Park or WooSox staff, workers, uniformed staff, or other on-field participants.
· Fans may not fight or engage in threatening behavior (physical or verbal).
· The WooSox reserve the right to remove any fan whose failure to adhere to acceptable levels of hygiene impedes the ability of others to enjoy the game.
· Fans may not interfere with the ability of others to enjoy the game.
· Fans may not vandalize, damage, paint, draw on, or otherwise deface any part of Polar Park property.
· Fans may not possess firearms or other weapons, fireworks, or other materials or items deemed hazardous or dangerous by the WooSox.
· Fans may not use laser pointers, sirens, whistles, or other items that may distract or interfere with the play on the field or interfere with the enjoyment of other fans.
· Fans must comply with all rules and policies of the WooSox, including those on the WooSox website and those posted at Polar Park, or on tickets or parking passes. For more information, please visit woosox.com.
· Fans may root for players, and may root against teams; however, good sportsmanship is encouraged, and no abusive taunts, cruel words, or foul language are permitted.
· Fans may not participate in displays of affection that, in the judgment of the WooSox, are not appropriate in a public, family setting.
· Smoking/vaping is not permitted in Polar Park. Fans who smoke may go to Gate C (the Rodenhiser Gate), identify themselves to Security, receive a stamp, exit the park, and return after smoking/vaping.
· Tickets: Game tickets are revocable licenses subject to their stated terms. The WooSox reserve the right to remove anyone who fails to produce a ticket upon request, or who occupies a seat for which they do not hold a ticket, or who accesses (or attempts to access) non-public areas of Polar Park without an accredited pass or credential, or misuses or fails to comply with the terms or restrictions of a ticket. For more information, please contact ticketoffice@woosox.com or call (508) 500-8888.
FIRST AID: For immediate treatment, please see a WooSox staff member, or a UMASS Memorial personnel team member, or visit the UMass Memorial First Aid Room located in the Country Bank Fan Services Center. EMT personnel from UMass Memorial are available at all WooSox games at Polar Park.
FIREARMS: Weapons of any kind, including knives and firearms, are not permitted on Polar Park property. They are, however, allowed in your locked motor vehicle.
FIREWORKS: On days with post-game Unibank Fireworks, fans in the following areas of the ballpark will be relocated immediately after the end of the game:
· Yuengling Flight Deck 34
· Flexcon Landing
· Sections 103-105
· All standing room areas behind Sections 103-105
· Plymouth Street
· CCUA Kids Playground
· University Dental Group Berm
Fans will not be allowed to watch the post-game fireworks display from these areas. Depending on weather conditions, additional areas may also be evacuated. All decisions regarding fireworks safety precautions are made by the Worcester Fire Department. The WooSox appreciate our fans’ cooperation with these efforts.
FOUL BALLS AND FLYING OBJECTS: For your safety, please beware of flying objects, such as batted or thrown baseballs, and try to avoid them. These may also include thrown bats, broken bats, or promotional items and materials which can enter seating areas and other ballpark areas. Fans must pay attention at all times, be mindful of the game situation, and use caution when walking up and down the aisles or moving around the seating areas. Fans assume all risk of injury from bats, balls, and other flying objects, and the WooSox cannot be held responsible for such injuries. Fans may keep any baseball that enters the seating area as a souvenir; however, bats that fly into the stands must be returned to the batter. Fans are not allowed to enter the playing area to retrieve balls or otherwise interfere with baseballs in play. Violators are subject to prosecution and ejection from Polar Park.
GATES OPEN: Polar Park gates typically open 65 or 60 minutes before game time during weeknight games (5:00 p.m. for a 6:05pm game; 5:45 p.m. for a 6:45 p.m. game; 11:00 a.m. for a 12:05 p.m. game; 10:00 a.m. for a 11:05 a.m. game) and 95 minutes before games on Saturdays (2:30 p.m. for a 4:05 p.m. game) and Sundays (11:30 a.m. before a 1:05 p.m. game) unless otherwise noted.
GENERAL ADMISSION SEATING: General Admission grants access into the ballpark but does not guarantee a seat. First come, first serve seating options are available to those with a General Admission ticket at these locations:
· Surfside Sun Deck (formerly Craft Corner)
· Plymouth Street
· Summit Street
· Homeplate Bar
· The 8th Hill
· Red stools throughout the ballpark
· Red adirondack chairs in Centerfield
GENDER NEUTRAL RESTROOMS: Polar Park has restrooms designed for fans with small children, fans with disabilities, and fans seeking a gender-neutral facility. In addition to those located throughout the ballpark, a private restroom is located at the Country Bank Fan Services Center.
GROUP OUTINGS: Polar Park offers a variety of locations for group outings. Group tickets are offered to parties of 15 and more, and include an array of venues and menu options. Please visit the Group Outings page, or call (508) 500-8888, or email ticketoffice@woosox.com.
HILTON GARDEN INN: The Hilton Garden Inn is the Official Host Hotel of the Worcester Red Sox. If you are looking for accommodation around the Worcester area while visiting Polar Park, please find rates and availability here.
MESSAGES ON THE VIDEOBOARD: The WooSox post messages for birthdays, anniversaries, and other special occasions on the Right-Center Field videoboard. In lieu of a fee to the WooSox, fans can make a donation in any amount to the WooSox Foundation. Please request scoreboard messages through the WooSox Foundation at woosoxfoundation.org, at least 24 hours in advance of the game. You may also visit the WooSox Foundation table on the third-base side of the main concourse, near Coney Island Hot Dogs. We will do our best to accommodate same-day requests.
NURSING ROOMS: Nursing mothers are welcome to use our Nursing Rooms located at the Country Bank Fan Services Center and on the DCU Club level (across from Suites 18 & 19). The Nursing Rooms can be locked from the inside and are equipped with an electrical outlet, a lounge chair, and a side table.
RAIN OUTS AND OTHER POSTPONEMENTS: If a game is postponed either in advance or before the trailing team has completed 5 innings of batting, the game does not count as an official game and therefore fans may exchange their tickets to a future regular season home game, subject to availability and blackout dates. If the trailing team has completed at least 5 innings of batting when inclement weather stops a game for good, it counts as an official game. There are no cash refunds for tickets or for parking. For more information, visit the WooSox Rainout Policy page.
RESTROOMS: Polar Park has ample restrooms on each level, and it also family restrooms that are gender-neutral on each level. Diaper changing areas are available in men’s, women’s, and family restrooms. Polar Park also has a private family restroom in the Country Bank Fan Services Center on the main concourse near first base.
ROYAL WOOTERS CLUB: The Royal Wooters Club is a climate-controlled lounge for Season Ticket Members to enjoy during WooSox games at Polar Park, no matter the weather. The lounge is on the club level at the east end of the ballpark in space that was formerly part of the WooSox Front Office. It includes a cool bar and an historic pool table that formerly resided inside Fenway Park and later the home of the late Red Sox Hall of Famer and WooSox Chairman Larry Lucchino, along with numerous TVs, so you don’t miss a second of the action on the diamond! Season tickets will have “RWC access” on their tickets, to indicate lounge access.