These FAQs are only a summary and are intended to help you find a quick answer to your question. Please refer to the complete Worcester Red Sox Gift Card Terms and Conditions for a full explanation of all terms and conditions applicable to your Gift Card.

Where can I purchase a Gift Card?

Gift Cards may be purchased online at www.woosox.com/GiftCard, in person at the Ticket Office, or by calling us at 508-500-8888.

Where is my Gift Card accepted?

Gifts Cards can be used to buy:

· Tickets at www.woosox.com or at the Ticket Office at Polar Park;

· Merchandise at the Team Store at Polar Park; and

· Food and beverage at Polar Park, subject to restrictions set forth in the Terms and Conditions.

What if my Gift Card has money remaining on it after I make a purchase?

If the balance remaining on a Gift Card is greater than the total amount of a purchase made with the Gift Card, the balance will be stored on the Gift Card for future use.

What if my Gift Card is lost or stolen?

Gift Cards will not be replaced if lost, stolen, or damaged unless the Gift Card owner visits Polar Park in person for replacement at the Team Store or Ticket Office and provides a satisfactory proof of purchase, (e.g., a receipt) and valid photo identification. The fee to replace a Gift Card is $5.00.

In what amounts can Gift Cards be purchased?

Gift Cards can be purchased online may be redeemed in any of the following amounts: $10, $15, $25, $50, $75, $100, $125, $150, $200, or $250. Gift Cards can be purchased in person for any dollar amount.

If I purchased my Gift Card online, how will I receive it?

Gift Cards purchased online may be picked up at the Ticket Office at Polar Park, or they can be mailed to addresses located in the United States.

What if my purchase total exceeds the amount on my Gift Card?

If the amount available on your Gift Card does not cover your total purchase amount, you will need to provide a valid form of payment to cover the remainder of your purchase.

How do I check my gift card balance?

The balance available on a Gift Card can be checked at any time at www.woosox.com/GiftCard.

May I return or cancel my Gift Card purchase?

The purchase of a Gift Card can be cancelled, or the Gift Card can be returned, on the same day of purchase at the Ticket Office at Polar Park. Purchaser must provide the original receipt, Gift Card, and valid photo identification.

What if my Gift Card is declined?

If your Gift Card is declined, please speak with the cashier assisting you with your purchase or contact the Worcester Red Sox at (508)500-8888 or ticketoffice@woosox.com. Please have the original receipt and a valid photo identification available for verification purposes.

When will I receive my Gift Card?

If you purchase a Gift Card in person at Polar Park, you will receive the Gift Card immediately. If you purchase a Gift Card online, you will receive an email confirming your order and you will be notified further once your order has shipped.

Does my Gift Card Expire?

Gift Card funds do not expire. If you still have a Gift Card with a remaining balance after seven (7) years, please contact us for a replacement card.

Can I reload a depleted Gift Card with more money?

Yes, a Gift Card is re-loadable. Please visit the WooSox Team Store or contact the Worcester Red Sox at (508) 500-8888 to reload your card. Returns and credits may also be applied to a Gift Card as applicable.

May I return or exchange a purchase I make using a Gift Card?

Subject to the Worcester Red Sox return policy applicable at the particular place of purchase (e.g., the Team Store, Ticket Office, or a concession stand at Polar Park), Gift Cards may be re-credited based on a returned item’s original purchase price. For this reason, we strongly recommend that you retain your Gift Card(s) and receipt(s), even after all funds have been depleted. If a Gift Card is not present, the Worcester Red Sox may, in their sole discretion, issue a store credit or provide you with a Gift Card or exchange.

Who should I contact if my Gift Card does not work during online checkout?

Please contact the Ticket Office at Polar Park at (508)500-8888 or ticketoffice@woosox.com with any questions or concerns.

Can balances from more than one Gift Card be combined onto one card?

Unfortunately, no. Each Gift Card is separate and card balances cannot be combined. However, you may use more than one Gift Card to complete a single transaction.

What should I do with my Gift Card once the funds are depleted?

We recommend that you keep the Gift Card, in case items need to be returned.

Can the gift card be personalized or embossed with the recipient’s name?

No. One of the security features of the Gift Card is its consistent appearance. At this time, Gift Cards cannot be personalized or embossed with the recipient’s name. However, subject to availability, your Gift Card purchase will come with a WooSox-themed paper card holder upon which you can write the recipient’s name and the Gift Card amount.

Do you store cardholder data?

Please refer to the Minor League Baseball Privacy Policy.